Leaving a Message for a Prospect? 3 Mistakes to Avoid

Written by Carla Rieger on . Posted in Communication & Conflict Resolution, Stress


1414996783661_communicating-at-workHave you ever said something with the best of intentions only to find out it “burned a bridge” with a possible prospect?

HOW you communicate can open or shut doors of opportunity more than anything else. For example, my computer wasn’t working so I contacted 3 tech people and left a message.

One just sent a text message “Call 604-988-0012 and we’ll see if we can solve your problem.”

The second left a voice mail in an exhausted tone of voice, “I’m calling to help you with your computer issue. I’m booked solid, but I’ll see if I can help you sometime next week.”

The third one called a few times until he got me in person and said in an upbeat tone, “I’m Jonathan, and I know how to fix the exact problem you’re dealing with and can get online with you today and we’ll do it virtually.” Guess which one I went with?

Here are 3 common mistakes that can unwittingly hurt your business relationships. And, by the way, these also true for personal relationships:

#1 – Just digital communication

It’s so tempting to just send a text, email or chat these days. However, if the relationship and the goal is important, a more direct and personal form of communication is always better. It builds the “trust, know and like” factor that is so important for building your business.

#2 –  Negative Tone of Voice

I once re-listened to a voice mail message I left on a day I was very tired. Even though the words I was saying were positive, my tone of voice didn’t match. Reconnect to a positive goal for contacting this person before you talk, so that your voice will match your words in terms of warm, passion and goodwill.

#3 –  Not Anticipating Their Needs

Most people are so self focused that they miss an opportunity to really serve people. Before contacting someone, put yourself in their shoes. For example, I chose Jonathan because he anticipated that I wanted to know if he could solve my computer problem and if he could do it right away. Take a few moments to think about what’s probably most important to the person you are contacting. If you don’t know, begin the conversation with an open question such as “what’s important to you about…”. Since so few people do this, you will stand out from the crowd and win them over.

—————————————————–

Carla Rieger is a funny, motivational keynote speaker on the topic The Art of Communication: The Top 6 Habits of Highly Effective Communicators. For a live demo go here: https://www.youtube.com/watch?v=ihchHZ_aapI 

 

 

 

 


Carla Rieger

“Carla Rieger, motivational speaker, author and coach, activates team leaders and business owners to speak with power and passion. She helps you build a positive team culture and to create presentations that grow your income, build your credibility and change lives for the better.”

Carla Rieger on LinkedIn Carla Rieger on Google Plus

Leave a comment

 

Sign Up for Our Ezine

Receive a free copy of
Interesting Image
TRY THE D.A.NC.E. PERSONALITY STYLE QUIZ. Discover your dominant communication style when speaking individually or to groups. When you sign up you receive both the quiz and a description of each of the four styles, plus how to build on your strengths and minimize your weaknesses.
 
 
 

Could You Be the World’s Next Greatest Speaker?

Check out coaching with Carla - Individual, group and combined coaching programs to suit your style and timeline.

The Artistry of Change Inc. offers support for speakers and team leaders whose role is to win over prospects and to activate greater capacity in people to perform at their best.

  • Keynotes and Programs
  • Coaching & Mentoring
  • Audios, Videos, Books and Tools