How do you avoid getting triggered when someone complains to you? What do you say when you have a complaint, but you don’t want to start a fight? This is a short and fun excerpt from a recent presentation Carla Rieger did entitled: “The Art of Collaborative Conversations”.
Assertiveness is one of the most invaluable communication skills that will help you in your personal and professional relationships. Believe it or not, it has a lot to do with diplomacy. Because it is based on mutual respect, being assertive means that you are will stand up for yourself and but also do it without […]
How you communicate can make or break your success in business Consider this scenario. Rita and Lenore both go for the same job interview. Rita has an amazing resume perfect for the job, but she speaks quietly, looks at the floor, wrings her hands and can’t seem to answer questions with more than three words. […]
Conflict is like fire: too much causes damage to people and property; too little and no meaningful change can occur. If you can prevent unnecessary conflict and can find win-win outcomes to workplace challenges, you will be indispensible on the job. You will also tend to be much happier in your personal life. Excellent communicators […]
Do you ever notice that when you are in a good mood life just kind of flows? You see solutions more easily. You feel more tolerant and patient. You can take yourself lightly and see the big picture. Then, do you notice that when you are in a low mood that life can feel stuck […]