“Creativity now is as important as literacy, and we should treat it with the same status.” – Sir Ken Robinson, creativity and innovation expert Problems can be the seed of your creative...

A recent survey of workplace mediations and lawsuits revealed that an estimated 80% of conflicts could have been avoided if people had checked out assumptions early on. Think of a conflict you may be having...

To resolve a conflict and have sustainable harmony, you usually need to find a collaborative outcome. This is an agreement in which both parties underlying needs are being met. This could be a marriage, a work...

Conflict is like fire: too much causes damage to people and property; too little and no meaningful change can occur. If you can prevent unnecessary conflict and can find win-win outcomes to workplace...

When tempted to fight fire with fire, remember that the Fire Department usually uses water. Many people like to “win” a disagreement. They want to leave the conversation feeling like they were right and...