A recent survey of workplace mediations and lawsuits revealed that an estimated 80% of conflicts could have been avoided if people had checked out assumptions early on. Think of a conflict you may be having...

The most indispensable people in business today are those who can lead, adapt and reinvent in the face of constant change. Too many people, however, cannot reinvent themselves as adults, because they...

Here is a powerful quotation from Daniel Pink, author of A Whole New Mind: If the Industrial Age was built on people’s backs, and the Information Age on people’s left hemispheres, the Conceptual Age is...

When tempted to fight fire with fire, remember that the Fire Department usually uses water. Many people like to “win” a disagreement. They want to leave the conversation feeling like they were right and...

Have you ever been caught off-guard by a conflict, or found yourself “blowing a fuse” and then regretting it? As Dennis Wholey once said, “Expecting the world to treat you fairly because you are a good...