A recent survey of workplace mediations and lawsuits revealed that an estimated 80% of conflicts could have been avoided if people had checked out assumptions early on. Think of a conflict you may be having...

To resolve a conflict and have sustainable harmony, you usually need to find a collaborative outcome. This is an agreement in which both parties underlying needs are being met. This could be a marriage, a work...

Conflict is like fire: too much causes damage to people and property; too little and no meaningful change can occur. If you can prevent unnecessary conflict and can find win-win outcomes to workplace...

When tempted to fight fire with fire, remember that the Fire Department usually uses water. Many people like to “win” a disagreement. They want to leave the conversation feeling like they were right and...

Have you ever been caught off-guard by a conflict, or found yourself “blowing a fuse” and then regretting it? As Dennis Wholey once said, “Expecting the world to treat you fairly because you are a good...

Do you ever notice that when you are in a good mood life just kind of flows? You see solutions more easily. You feel more tolerant and patient. You can take yourself lightly and see the big picture. Then, do...